We aim to provide a clear and fair returns and refund process while maintaining hygiene, safety, and customer protection standards.
Due to the personal nature of intimate wellness products, certain items may not be eligible for return once opened or used. This policy helps ensure product safety and quality for all customers.
If you receive a damaged, defective, or incorrect item, please contact our support team within the specified timeframe. We will review your request and provide appropriate assistance, which may include a replacement or refund where applicable.
Refunds, when approved, are processed through the original payment method. Processing times may vary depending on your payment provider.
For full details, customers are encouraged to review our official Returns & Refund Policy page or contact customer support with specific questions.
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